Frequently Asked Questions (FAQ)

🔥 Products

Q: Are your lighters functional or purely decorative?
A: All our lighters are fully functional and refillable. They’re designed to be both beautiful and practical.

Q: What kind of fuel do the lighters use?
A: Our lighters are compatible with standard lighter fluid (Zippo-style fluid). They do not use butane.

Q: Are the engravings permanent?
A: Yes — all engravings are made to last and won’t fade with regular use.

🚚 Shipping & Delivery

Q: Where do you ship from?
A: We ship directly from our workshop partners and warehouses, depending on your location and product type.

Q: How long does delivery take?
A: Most orders are delivered within 7 to 15 business days. You’ll receive a tracking number once your order is shipped.

Q: Do you ship internationally?
A: Yes, we ship worldwide 🌍

💳 Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, Amex), PayPal, and Apple Pay.

Q: Can I cancel or change my order?
A: Orders can only be changed or canceled within the first 12 hours after purchase. Contact us as soon as possible.

💼 Returns & Refunds

Q: What’s your return policy?
A: If your item arrives damaged or defective, contact us within 7 days of delivery and we’ll provide a replacement or refund.

Q: I changed my mind. Can I return the item?
A: Yes — we accept returns within 14 days of delivery, as long as the item is unused and in its original condition.

📩 Other Questions

Q: How can I contact you?
A: Reach out to us anytime at contact@timelessluxuryco.com — we aim to respond within 24 hours.

Q: Are your products official Zippo® lighters?
A: No. Our products are inspired by the classic Zippo® style, but they are not officially affiliated with Zippo®.